FAQ
Payments, Orders and Shipping
What forms of payment do you accept?
What forms of payment do you accept?
We currently accept all credit or debit cards - MasterCard, Visa, American Express. Your payments are securely transferred using Paypal checkout. You can also use your Paypal balance.
How much does shipping cost?
How much does shipping cost?
Shipping is free for orders over $50. Regular shipping is $4.97.
How long does shipping take?
How long does shipping take?
Most orders ship the next business day and take 3-7 days to reach you in the US, Canada and Europe, and 2-4 weeks in the rest of the world.
How do I track my shipment?
How do I track my shipment?
Please contact us at jane@ennovatti.com if you have not received a tracking number for your order.
Returns and Refunds
What is your product guarantee?
We believe in our products and stand by their quality. But we aren’t happy unless you’re happy. If you aren’t absolutely satisfied with your purchase, our 100-day stress-free return policy dates from the day you submit your order.
What is your return policy?
If you change your mind when you receive the item, you may return it for a full refund in 100 days from the day of order providing that the goods are unused and in their original packaging. The cost of returning unwanted goods is your responsibility. A refund will be made to the card used to purchase the goods once they have been returned and checked.
If the item is faulty or damaged upon receipt, please let us know within 5 days of delivery. Depending on the damage, we may send you a replacement or give you a full refund. We will ask you for photographs to help us ascertain the problem.
Refunds or replacements for damaged goods will not be made if not reported within 5 days of delivery of the product to you. Refunds for faulty or damaged goods will be made to the card used to purchase the item.
How do I return an item?
If you wish to return an item, please notify us at jane@ennovatti.com and we will help you through the process.
We like talking to people. Do you have a question?
Write to us at jane@ennovatti.com and we will get back to you within 24 hours.
Returns and Refunds
What is your product guarantee?
We believe in our products and stand by their quality. But we aren’t happy unless you’re happy. If you aren’t absolutely satisfied with your purchase, our 100-day stress-free return policy dates from the day you submit your order.
What is your return policy?
If you change your mind when you receive the item, you may return it for a full refund in 100 days from the day of order providing that the goods are unused and in their original packaging. The cost of returning unwanted goods is your responsibility. A refund will be made to the card used to purchase the goods once they have been returned and checked.
If the item is faulty or damaged upon receipt, please let us know within 5 days of delivery. Depending on the damage, we may send you a replacement or give you a full refund. We will ask you for photographs to help us ascertain the problem.
Refunds or replacements for damaged goods will not be made if not reported within 5 days of delivery of the product to you. Refunds for faulty or damaged goods will be made to the card used to purchase the item.
How do I return an item?
If you wish to return an item, please notify us at jane@ennovatti.com and we will help you through the process.
We like talking to people. Do you have a question?
Write to us at jane@ennovatti.com and we will get back to you within 24 hours.